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We are committed to maintaining the accuracy, confidentiality, and security of your personal information (“Personal Information”). This Privacy Policy explains how we collect, use, disclose, and safeguard Personal Information, in accordance with the Canadian Standards Association’s Model Code for the Protection of Personal Information and the
Personal Information Protection and Electronic Documents Act (PIPEDA).1. IntroductionWe are accountable for all Personal Information under our control. To ensure compliance with this Privacy Policy, we have designated individuals responsible for monitoring and managing privacy-related matters.
2. Purpose of Data CollectionWe collect, use, and disclose Personal Information to provide the products and services you request, and to recommend additional offerings that may be of interest to you. The purpose of collecting Personal Information will be communicated prior to or at the time of collection. In some cases, the reason is self-evident—such as when you provide your name, address, and payment information to complete an order.
3. ConsentWe require your knowledge and consent for the collection, use, or disclosure of Personal Information, except where permitted or required by law. Providing Personal Information is voluntary, but choosing not to do so may limit our ability to deliver certain services or products. We will never require consent unless it is necessary to fulfill your request.
4. Limiting CollectionWe only collect Personal Information that is reasonably necessary for the purposes identified. With consent, information may be collected in person, by phone, mail, fax, or through our website.
5. Limited Use, Disclosure & RetentionPersonal Information will be used or disclosed only for the purposes for which it was collected, unless additional consent is provided or as otherwise permitted or required by law. We retain information only as long as necessary to fulfill those purposes or to comply with legal obligations.
If applicable, specify third parties or service providers with whom information may be shared.6. AccuracyWe will make reasonable efforts to ensure that Personal Information is accurate, complete, and current as required for its intended use.
7. Information SecurityWe implement security safeguards appropriate to the sensitivity of the Personal Information we hold. These measures are designed to prevent loss, theft, unauthorized access, disclosure, or modification.
8. OpennessWe will make information about our policies and procedures for managing Personal Information readily available upon request.
9. Individual AccessUpon request, we will inform you whether Personal Information exists, how it is being used, and with whom it may have been shared. You may request access to and correction of this information. In certain limited cases, we may not be able to provide access—for example, when disclosure would reveal information about another individual, violate legal restrictions, or compromise security.
10. Inquiries & ComplaintsIf you have questions, concerns, or complaints about our privacy practices, you may contact us at
info@iherb.com.
Additional Information
CookiesCookies are small data files stored on your device when you visit our website. They help enhance site functionality and personalize your browsing experience. Most browsers accept cookies automatically, but settings can be adjusted to refuse cookies or notify you when they are used. Please note that disabling cookies may affect certain website features.
External LinksOur website may contain links to external, third-party websites that operate independently and are not governed by this Privacy Policy. While we strive to link to sites that uphold strong privacy standards, we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.